If you’ve always performed the web design function in your company or you’ve used a web designer’s services, make sure to always scrutinise the content that your business website presents to customers. When you decide that your website needs an update, get a web designer to handle it, even if you must outsource to an overseas web developer.
Because you want your customers to benefit from frequent improvements to your website, take the plunge and ask these questions about your website:
1. Did you address your “high-frequency” users?
Who are the customers that visit most often for information? You can study the sources of website traffic to your site. Some customers arrive most frequently from certain sites that link to your business, such as a partner’s website. Decide if you have included enough content on your website to meet the needs of these high-frequency users.
2. How can you arrange the content so customers find it quickly?
When customers visit your website, they have certain expectations. One of the most important is the ability to click once, twice, or three times and find information. They also need to find links to other pages containing related information. Look at the web of pages you have created, and insert more links between related pages if needed. If your web page organization is a mess, hire a web designer to structure all content pages for quick navigation.
3. Do you create content for mobile users?
Do you create content for mobile users? These users are people who look at your website on a small device, such as a mobile phone, usually when they are away from home. They are what Mobile Web Design for Dummies’ authors Janine Warner and David La Fontaine call “distracted users.” They want to discover your location, call, send an email, or find out something else quickly. That’s why Warner and La Fontaine recommend simple tips, such as linking your site to a mobile version of Google Maps, so users find your company on the mobile web.
In a Nutshell…
Your website should encourage people to interact, such as adding items to their shopping carts and proceeding to the checkout page. Your content arrangement can make or break your ability to engage customers on the Web or the mobile Web. Consider outsourcing the web design function in your company for better business results!